Cellular One: Employee Retention

A focused employee retention initiative utilizing career development, management training, team agreements, and employee surveying as tools for creating a preferred place of employment in the telecommunications industry.This case outlines a successful effort used by Cellular One to consciously increase employee retention and to become a preferred place to work amongst wireless communications employers.Cellular One is the leading wireless communications company in the San Francisco Bay Area. Cellular One’s corporate vision is to enhance people’s lives through wireless communications. In pursuing this vision, the company focuses on serving customer needs and uses the most advanced and progressive wireless communications technology to provide the products and services customers desire. As part of its “Customer Solutions” strategy, Cellular One is “dedicated to providing the best total solution to meet a customers unique needs.” The wireless communications industry is currently...