Dollar General: Performance Management

Dollar GeneralA look at the Performance Management Revolution within Dollar GeneralThis case study follows the work done by Aubrey Daniels International (ADI) with Dollar General Executives to strengthen its position as a customer-driven distributor of consumable basics. In 1999, Jeff Sims, joined Dollar General as the vice president of logistics. He brought with him a behavior-based methodology that he had learned and applied with extreme success in his previous position with Hills Department Stores. Dollar General’s distribution center network needed some help with the changes brought about by rapid growth, problems with continuity of operations, and productivity issues. They had recently received an overall grade of “C+” from corporate. Seven years later, the DC network has excelled using the behavior-based process that Sims introduced with the help of ADI. Attendance, accuracy, quality, safety: every function of the DC is guided by this methodology. The network today still re...