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Brian Klapper is the President and Founding Partner of The Klapper Institute and an internationally recognized expert in business process transformation. He is currently working on a new book, Transformation, which details his research and provides insights on the issues companies must address to achieve and sustain effective business process transformation. He co-authored a chapter in Redesigning Healthcare Delivery.
Brian has been profiled in: The Wall Street Journal, Barron's, Fortune, Business Week, and The New York Times. He holds an MBA from The Wharton Graduate School of Business and a bachelor's degree from Cornell University.
Learning Session | Published: May 07, 2013